Clawlytics follows a transparent and structured approach to handling project cancellations, subscription changes, and service terminations. Since our work involves immediate strategy, research, and execution, cancellation terms are designed to ensure fairness for both clients and our team.
If a client decides to cancel a project before onboarding or work initiation, the following applies:
If the project has not yet been scheduled or started, the client may request cancellation.
Any advance payment made for reserving the project slot may be partially refundable depending on preparation work already completed.
If onboarding documentation, planning, or research has already begun, the advance may be considered non-refundable.
This ensures that time spent on initial preparation is fairly accounted for.
Once a project has started, cancellation requests may still be submitted, but the following conditions apply:
Payment for all work completed up to the cancellation date must be settled.
Strategy work, audits, research, and implementation already performed will be considered delivered services.
Any remaining unused service portion may be reviewed case-by-case.
Digital strategy and optimization work often begins immediately, which means partial work cannot always be reversed.
If agreed payments are not received within the defined payment period:
Clawlytics reserves the right to:
Pause ongoing work
Suspend active services
Delay deliverables until payment is cleared
Extended non-payment may lead to project termination.
If a client requests to temporarily pause work, the following conditions apply:
Work may be paused upon request and mutual agreement.
Paused projects may be rescheduled depending on current workload.
Immediate restart may not always be guaranteed after long pauses.
Project scheduling is managed across multiple clients, so pauses may affect timelines.
Clawlytics reserves the right to terminate services if:
Clients repeatedly violate agreed payment terms
Requests fall outside the agreed scope and create operational disruption
Abusive, unethical, or fraudulent activity is detected
The service is requested for misleading or deceptive practices
In such situations, completed work up to the termination point must still be paid for.
Once work has been delivered (such as audits, reports, strategies, or implementations):
Delivered work is considered completed service output.
Payments made for delivered work are non-refundable.
Clients retain the right to use the delivered outputs for their business.
Our cancellation policy exists to ensure fair treatment for both clients and the Clawlytics team.
Strategic and technical work involves research, analysis, and implementation effort. Clear cancellation guidelines help prevent misunderstandings and maintain transparent working relationships.
If you have questions about cancellations, service timelines, or billing cycles, our team is here to guide you with complete clarity.
Clawlytics follows a structured and transparent approach to ensure that every client understands how services, timelines, and commitments are managed. If anything is unclear, we recommend discussing it before or during the engagement to avoid confusion later.
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